Shipping policy
Last updated: May 22, 2026
This Shipping Policy explains how Calora Sleep processes and ships orders placed through calorasleep.com.
1. Order Processing
Orders are typically processed within 1–3 business days. After shipment, standard U.S. delivery usually takes 9–16 business days. Delivery times may vary depending on customs clearance, carrier delays, and destination address.
During high-volume periods, product launches, sales events, or holidays, processing times may be longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
2. Shipping Destinations
We currently ship to selected destinations supported at checkout.
Available shipping options, delivery estimates, and shipping fees will be displayed during checkout based on your shipping address.
3. Estimated Delivery Times
Estimated delivery times vary depending on your destination, selected shipping method, carrier availability, customs processing, and other factors outside our control.
Most orders are estimated to arrive within 7–20 business days after shipment.
Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.
4. Shipping Rates
Shipping rates are calculated and displayed at checkout.
From time to time, Calora Sleep may offer free shipping promotions. Any free shipping offer will be subject to the terms displayed at the time of purchase.
5. Order Tracking
When your order ships, we will send a shipping confirmation email to the email address provided at checkout.
Tracking updates may take several days to appear after the carrier receives the package.
6. Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Calora Sleep is not responsible for orders delayed, lost, or delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@calorasleep.com. We cannot guarantee that address changes can be made after an order has been placed or shipped.
7. Lost, Stolen, or Delayed Packages
Calora Sleep is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
If your package is delayed, lost in transit, or marked as delivered but not received, please contact the shipping carrier first.
You may also contact us at support@calorasleep.com, and we will do our best to assist you.
8. Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by the destination country or region.
Calora Sleep is not responsible for delays caused by customs clearance or local import procedures.
9. Shipping Delays
Although we make reasonable efforts to ship orders within the estimated timeframes, delays may occur due to carrier issues, customs processing, weather, holidays, incorrect addresses, or other circumstances outside our control.
If we become aware of a significant shipping delay, we will make reasonable efforts to notify affected customers.
10. Contact
For shipping questions, please contact us:
Calora Sleep
Email: support@calorasleep.com
Website: calorasleep.com
Physical Address: Room 3006, Building 28, Shoufu Development, Danyang, Jiangsu 210000, China