Refund policy

Last updated: May 22, 2026

At Calora Sleep, we want you to feel confident trying our bedding comfort essentials. If you are not satisfied with your purchase, you may request a return within 60 nights from the date your order is delivered, subject to the terms below.

1. 60-Night Sleep Trial

Calora Sleep offers a 60-night sleep trial for eligible products purchased directly from calorasleep.com.

The 60-night trial begins on the date your order is marked as delivered by the carrier. Return requests made after 60 nights from the delivery date may not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must have been purchased directly from Calora Sleep, be returned within 60 nights of delivery, be in a clean and sanitary condition, be free from excessive damage, misuse, stains, odors, or signs of improper care, and include the original order number or proof of purchase.

Because our products are bedding-related items, we reserve the right to reject returns that are not in acceptable sanitary condition.

Items damaged due to misuse, improper washing, normal wear and tear, accidents, unauthorized modifications, or failure to follow care instructions may not be eligible for a refund.

3. How to Start a Return

To start a return, please contact us at support@calorasleep.com.

Please include your order number, the email address used at checkout, a brief reason for the return, and photos of the product if the item is damaged, defective, or incorrect.

Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.

If your return request is approved, we will provide return instructions and the applicable return address.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges, if any, are non-refundable unless required by law or unless the return is due to our error.

We recommend using a trackable shipping service. Calora Sleep is not responsible for returned items that are lost or damaged in transit.

5. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your statement after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@calorasleep.com.

Please include your order number and clear photos of the item, packaging, and shipping label.

We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

7. Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, please return your eligible product and place a new order.

8. Final Sale and Non-Returnable Items

The following items are not eligible for return or refund: gift cards, items marked as final sale, products damaged by misuse or improper care, products returned in unsanitary condition, and items not purchased directly from Calora Sleep.

9. Contact

For return or refund questions, please contact us:

Calora Sleep
Email: support@calorasleep.com
Website: calorasleep.com
Physical Address: Room 3006, Building 28, Shoufu Development, Danyang, Jiangsu 210000, China