Privacy policy
Last updated: May 22, 2026
This Privacy Policy describes how Calora Sleep collects, uses, shares, and protects personal information when you visit calorasleep.com, make a purchase, contact us, or otherwise use our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including name, billing address, shipping address, email address, phone number, payment and billing information, order details, customer support communications, product preferences, or survey responses.
We may also automatically collect certain information when you visit our website, including IP address, browser type, device type, operating system, pages viewed, referring website, time and date of visit, cookies, and similar tracking technologies.
2. How We Use Your Information
We use personal information to process and fulfill orders, confirm payments, ship products, provide order updates, respond to customer support requests, process returns and refunds, improve our website, products, and services, detect and prevent fraud, abuse, or security issues, send marketing communications where permitted, and comply with legal, regulatory, tax, accounting, and business obligations.
3. Payment Information
Payments are processed by third-party payment providers.
Calora Sleep does not store full credit card numbers or complete payment credentials.
Payment processing is handled securely by our payment providers in accordance with their own privacy and security practices.
4. Sharing Personal Information
We may share personal information with service providers and business partners that help us operate our store, including Shopify and ecommerce platform providers, payment processors, shipping carriers and fulfillment partners, email and customer support providers, analytics providers, marketing and advertising platforms, fraud prevention and security providers, professional advisors where necessary, and government authorities when required by law.
We do not sell personal information for money.
However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, improve the shopping experience, and support marketing or advertising activities.
You can control cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
6. Marketing Communications
If you sign up for marketing emails or otherwise agree to receive promotional messages, we may send you updates about products, promotions, and offers.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at support@calorasleep.com.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, fraud prevention, tax and accounting obligations, and dispute resolution.
8. Security
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access personal information we hold about you, request correction of inaccurate information, request deletion of personal information, object to or restrict certain processing, withdraw consent where processing is based on consent, opt out of certain marketing communications, and request a copy of your personal information.
To exercise your rights, please contact us at support@calorasleep.com.
We may need to verify your identity before processing your request.
10. International Data Transfers
Because we operate online and use service providers in different countries, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.
By using our website, you understand that your information may be processed outside your country or region.
11. Children’s Privacy
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
14. Contact
For privacy-related questions or requests, please contact us:
Calora Sleep
Email: support@calorasleep.com
Website: calorasleep.com
Physical Address: Room 3006, Building 28, Shoufu Development, Danyang, Jiangsu 210000, China